"I was impressed with your thoroughness and attention to detail."

Thank you for your time last week when you came to our facility to perform the preventive maintenance inspection on our 1999 Life Line ambulance. I was impressed with your thoroughness and attention to detail.

When you first presented the Life Line ambulance to us last year I am sure you explained this program to us. But when the ambulance was delivered, all we were concerned with was putting it into service. It was not until you called to remind me of our first six-month check-up that I remembered you said this program would be included free of charge with our purchase.

The two hours you both spent with our ambulance, cleaning, tightening, adjusting, and lubricating various parts, and going over the preventive maintenance needs with our mechanic was very complete. This is truly what preventive maintenance should be. Too bad the fire apparatus manufacturers don't provide this level of competent and professional service.

We would like you to know that we are very pleased with our 1999 Life Line ambulance and look forward to seeing you every six months during the next five years for our biannual inspections. If you ever have a prospective customer that would like to see our Life Line ambulance, please do not hesitate to call me.